Voltage Range Options

⚡Low Voltage Version: 110–120V~ 50/60Hz

⚡High Voltage Version: 220–240V~ 50/60Hz

Products can be customized to meet the voltage standards of different countries and regions, making them suitable for various global markets.

6. Enhanced Engineering Waterproof Ratings

🌊IP44 (Splash-proof): Suitable for bathroom and kitchen environments

🌊IP67 (Waterproof – immersion resistant): Ideal for outdoor and industrial applications

Our products are engineered for enhanced performance across different usage scenarios.

Current Rating Options

🔋 10A – Standard for household use

🔋 16A / 32A – Suitable for air conditioners and heavy-duty industrial equipment

We offer a range of current configurations to meet both residential and industrial application needs.

About Order

1. Sample Policy

We offer convenient sample services to help you evaluate product quality and customization options efficiently:

📌 Free Samples

• 2 free samples are available

• Customers only need to cover the shipping cost (refundable with the first official order)

📌 Sample Lead Time

• ⏳ Customized samples are typically ready within 7–14 working days, including the 3D prototyping phase

Our efficient sample process is designed to support faster and more confident purchasing decisions.

2. Lead Time Information

We provide clear delivery timelines tailored to different order types, along with transparent production tracking:

📌 Standard Lead Time

• 🗓️ Regular Orders: 30–45 days (calculated from the date of prepayment received)

• 🗓️ Urgent Orders: 15–25 days (additional rush fee may apply)

Note: Actual lead time may vary depending on product structure and complexity.

📌 Progress Tracking

• Weekly production progress reports will be sent to help you monitor the order status in real time.

We are committed to delivering your orders on time and with consistent quality, through efficient and transparent processes.

3. Certifications

We offer support for a wide range of standard product certifications to meet global market requirements:
🌍 International: IEC, CB Scheme
Europe: CE, ENEC, VDE, BS
North America: UL, ETL, CSA
Asia: CCC (China), PSE (Japan), KC (Korea)
🌏 Others: RCM (Australia), ISI (India), INMETRO (Brazil).

4. Contract Terms

• Key Provisions:
  📜 Quality Standards: In accordance with international standards (e.g., IEC 60669)
  📜 Payment Terms: Negotiable based on the specific order
  📜 Breach of Contract:

  • 0.5% daily penalty for delayed delivery

  • Unconditional rework or replacement for any quality issues

    We are committed to building a fair and transparent cooperation framework to protect the rights and interests of both parties.

5. Payment Terms

Accepted Payment Methods

We support a variety of mainstream international payment methods to provide flexible settlement options:

💵 T/T (Telegraphic Transfer) – Preferred for standard orders
💳 L/C (Letter of Credit), D/P (Documents Against Payment) – Suitable for large or trade-based orders
💶 PayPal – Available for small orders (≤ 5,000), offering quick and secure transactions

Specific payment terms can be negotiated based on the order type and cooperation needs.

6. Logistics Options

We offer flexible shipping methods to meet different order sizes and delivery schedules:

• 🚢 Sea Freight: Available for both FCL (Full Container Load) and LCL (Less than Container Load) shipments, with real-time vessel schedule tracking. Ideal for bulk and standard orders.
  ✈️ Air Freight: Fast delivery via DHL / FedEx and other international couriers, suitable for urgent shipments or small-volume, time-sensitive orders.

  We will recommend the most suitable logistics solution based on your destination and delivery requirements.

7. After-Sales Service Guarantee

We are committed to providing reliable and worry-free after-sales support, including the following:

📌 Warranty Policy

• 🛠️ 24-month warranty（starting from the order date）

• 🛠️ In case of quality issues, we offer free replacement shipments

📌 Response Mechanism

• ⏰ A clear solution will be provided within 48 hours

• ⏰ For urgent cases, replacement items will be shipped within 7–10 working days

📌 Lifetime Service

• 🔄 Even after product discontinuation, we ensure up to 5 years of spare parts support, so your usage remains uninterrupted

We are dedicated to fast responses and long-term support to keep your business running smoothly.

Ready to Start Your Project?

• 📧 Email: zepo8233@gmail.com

• 🌐 Live Chat: Available Mon-Fri 8:30-17:30 (GMT+8)